Hard Rock Hotel Riviera Maya - All-Inclusive

Costco Member Reviews

4.5 of 5 stars4.5/5 (1332 Reviews)

Costco Star Rating

4 Star Hotel

Km 72m Carretera Cancun - Chetumal, Puerto Aventuras, Quintana Roo, 77710, Mexico

With fun and entertainment for all ages, this lively all-inclusive resort offers both family-friendly and adults-only areas. Features include a collection of music memorabilia, a variety of pools, a cove with a small beach, the Hard Rock Roxity Kids Club™, The Cavern Club for teens, an array of dining options, chic bars, a posh nightclub, the lavish Rock Spa® and the Rockaway Bay Water Park.

 
 
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Hotel Details

Overview

Hotel Description

This vibrant all-inclusive resort offers endless entertainment for families, couples and singles. Adorned with music memorabilia, the expansive property features 1,264 rooms, a variety of world-class restaurants, stylish bars and a cove with a small beach. The resort is separated into two sides: Hacienda and Heaven. The family-friendly Hacienda section features a large pool with a waterslide, the Hard Rock Roxity Kids Club™, a kids' pool, The Cavern Club for teens and the resort's newest addition: the Rockaway Bay Water Park, which is suitable for all ages. Heaven is an exclusive retreat for adults that offers stunning pools, varied dining options, chic bars and a posh nightclub with live DJ entertainment. The lavish, signature Rock Spa® features 75 treatment rooms, a comprehensive menu of services and a hydrotherapy area. Complimentary wireless internet access is offered throughout the resort.

Key Features

  • Distance from Airport: 70 Minutes
  • Area: Puerto Aventuras
  • Number of Rooms: 1,264
  • Number of Floors: 3
  • Elevator(s)
  • Check-In Time: 3:00 p.m.
  • Check-Out Time: 12:00 p.m.
  • Wheelchair-Accessible Room(s) Available
  • Minimum Age to Stay Without an Adult: 18
  • All-Inclusive

Property

Features
  • Air-Conditioning in Public Areas
  • Activities/Tour Desk
  • ATM
  • Bar(s)
  • Beach (swimmable)
  • Children's Club - See Below
  • Children's Pool
  • Climbing Wall
  • Concierge Desk
  • Gift Shop/Boutique
  • Health/Fitness Facility
  • Hot Tub/Jacuzzi
  • Internet Access (wireless)
  • Nightclub/Disco
  • Parking (self)
  • Parking (valet)
  • Restaurant(s)
  • Room Service (24 hours)
  • Swimming Pool(s) - Outdoor
  • Swim-Up Bar(s)
  • Tennis Court(s)
  • Water Slide


  • Children's Club Information: Ages 4 through 12. This program provides fun, interactive kid-oriented activities.
Features for a Fee
  • Babysitting
  • Beauty Salon
  • Business Center
  • Currency Exchange
  • Dry Cleaning
  • Spa
  • Wedding Services
Activities
  • Pilates
  • Yoga

Dining

The Market:  Enjoy fresh and exotic ingredients from around the world.

  • Air-Conditioned
  • Meals Served: Breakfast | Dinner
  • Menu Type: A la carte
  • Cuisine Type: International
  • Dress Code: Casual Attire

Pizzeto:  This open-air restaurant serves brick-oven style pizzas, salads, soups and pastas.

  • Meals Served: Dinner
  • Menu Type: A la carte
  • Cuisine Type: Italian
  • Dress Code: Casual Attire

Zen:  From sushi to stir fry, this restaurant features traditional Asian cuisine.

  • Air-Conditioned
  • Meals Served: Dinner
  • Menu Type: A la carte
  • Reservations: Recommended
  • Cuisine Type: Asian
  • Dress Code: Casual Attire

Frida:  Discover the festive atmosphere and fiery flavors of regional Mexican specialties.

  • Air-Conditioned
  • Meals Served: Dinner
  • Menu Type: A la carte
  • Reservations: Recommended
  • Cuisine Type: Mexican
  • Dress Code: Collared Shirt | Long Pants Required

Ipanema:  In true Brazilian style, fine cuts of beef, pork, poultry, and more are cooked fresh over a spitfire and sliced tableside.

  • Air-Conditioned
  • Meals Served: Dinner
  • Menu Type: A la carte
  • Cuisine Type: South American
  • Dress Code: Collared Shirt | Long Pants Required

Toro:  Offering an international buffet for lunch and an a la carte steak menu for dinner. Guests 18 and older are welcome.

  • Air-Conditioned
  • Meals Served: Lunch | Dinner
  • Menu Type: A la carte
  • Cuisine Type: International | Steak
  • Dress Code: Casual Attire

Ciao:  Indulge in a sumptuous international buffet breakfast. In the evening, savor Italian specialties and expertly prepared pasta dishes in a dazzling setting. Guests 18 and older are welcome.

  • Air-Conditioned
  • Meals Served: Breakfast | Dinner
  • Menu Type: A la carte
  • Reservations: Recommended
  • Cuisine Type: International | Italian
  • Dress Code: Collared Shirt | Long Pants Required

Le Petit Cochon:  This restaurant features fine ingredients for a delicious taste of the rustic French countryside. Guests 18 and older are welcome.

  • Air-Conditioned
  • Meals Served: Dinner
  • Menu Type: A la carte
  • Reservations: Recommended
  • Cuisine Type: French
  • Dress Code: Collared Shirt | Long Pants Required

Los Gallos:  This restaurant boasts freshly prepared classic Mexican cuisine. Guests 18 and older are welcome.

  • Air-Conditioned
  • Meals Served: Dinner
  • Menu Type: A la carte
  • Reservations: Recommended
  • Cuisine Type: Mexican
  • Dress Code: Casual Attire

Cafetto:  This café offers continental breakfast, snacks, coffee and tea.

  • Air-Conditioned
  • Meals Served: Snacks
  • Dress Code: Casual Attire

Rooms feature a modern design and a hydro-spa tub. Complimentary wireless internet access is offered throughout the resort.

Available in All Rooms:
  • Air-Conditioning
  • Coffee/Tea Maker
  • Hair Dryer
  • In-Room Safe
  • Internet Access (wireless)
  • Iron/Ironing Board
  • Mini-Bar
  • Satellite/Cable TV
  • Radio
  • Housekeeping - Daily
Available in Some Rooms:
  • Crib
  • Nonsmoking Rooms Available
  • Rollaway Bed

Deluxe Gold Room - Hacienda Section - All-Inclusive

Rooms feature a garden view.

  • Balcony/Lanai
  • Approximate Square Feet: 482
  • Bedding: King or Two Doubles

Deluxe PURE Room - Hacienda Section - All-Inclusive

Rooms feature a garden view.

PURE® Hypo-Allergenic rooms undergo an additional seven-step process intended to reduce airborne particles and minimize the presence of potential irritants for allergy sufferers.

  • Balcony/Lanai
  • Approximate Square Feet: 482
  • Bedding: King or Two Doubles

Deluxe Partial-Ocean-View Room - Hacienda Section - All-Inclusive

Rooms feature a partial-ocean view.

  • Balcony/Lanai
  • Approximate Square Feet: 482
  • Bedding: Two Doubles

Rock Royalty - Partial-Ocean-View Room - Hacienda Section - All-Inclusive

Rooms feature a partial-ocean view.

Additional amenities include a 25-minute couple's massage at the Rock Spa®, VIP check-in, Rock Royalty check-out service, petit fours upon arrival, a pillow menu, and an aromatherapy menu.

  • Balcony/Lanai
  • Approximate Square Feet: 482
  • Bedding: King or Two Doubles

Diamond Room - Hacienda Section - All Inclusive

Rooms feature a garden view or a pool view. Guests 18 and older are welcome in this category.

Additional amenities include a private check-in area, a pillow menu, and an aromatherapy menu.

  • Balcony/Lanai
  • Approximate Square Feet: 482
  • Bedding: King

Deluxe Family Room - Hacienda Section - All-Inclusive

Rooms are comprised of two connecting rooms, and feature a garden view or a resort view.

Additional amenities include a mini-bar stocked with kid-friendly drinks, an Xbox 360/DVD player (games and movies are available upon request), welcome amenities for children and mini-bathrobes.

  • Balcony/Lanai
  • Approximate Square Feet: 964
  • Bedding: King and Two Doubles

Deluxe Sky Terrace Room - Hacienda Section - All-Inclusive

Rooms feature a resort view, a garden view, a pool view, or a partial-ocean view.

Additional amenities include a rooftop terrace with a hydro spa tub and lounge chairs.

  • Balcony/Lanai
  • Approximate Square Feet: 964
  • Bedding: King

Deluxe Grand Sky Terrace Two-Bedroom - Hacienda Section - All-Inclusive

Rooms feature a resort view, a garden view, a pool view, or a partial-ocean view.

Additional amenities include a rooftop terrace with a hydro spa tub and lounge chairs, and an additional hydro tub in the room with two double beds.

  • Balcony/Lanai
  • Approximate Square Feet: 1,928
  • Bedding: King and Two Doubles

Rock Suite Ocean-View Two-Bedroom - Hacienda Section - All-Inclusive

Suites feature an ocean view.

Additional amenities include a living and dining area, two bathrooms, petit fours upon arrival, a pillow menu and an aromatherapy menu.

  • Balcony/Lanai
  • Approximate Square Feet: 2,583
  • Bedding: King and Two Doubles

Rock Suite Ocean-View Rooftop Lounge - Hacienda Section - All-Inclusive

Suites feature an ocean view.

Additional amenities include two bedrooms, a living and dining area, two bathrooms, petit fours upon arrival, a pillow menu, an aromatherapy menu, and a rooftop terrace with a hydro spa tub.

  • Balcony/Lanai
  • Approximate Square Feet: 2,583
  • Bedding: King and Two Doubles

Deluxe Gold Room - Heaven Section - All-Inclusive

Rooms feature a garden view. Guests 18 and older are welcome in this category.

  • Balcony/Lanai
  • Approximate Square Feet: 482
  • Bedding: King or Two Doubles

Deluxe PURE Room - Heaven Section - All-Inclusive

Rooms feature a garden view. Guests 18 and older are welcome in this category.

PURE® Hypo-Allergenic rooms undergo an additional seven-step process intended to reduce airborne particles and minimize the presence of potential irritants for allergy sufferers.

  • Balcony/Lanai
  • Approximate Square Feet: 482
  • Bedding: King

Diamond Room - Heaven Section - All Inclusive

Rooms feature a garden view or a pool view. Guests 18 and older are welcome in this category.

Additional amenities include VIP check-in, petit fours upon arrival, a pillow menu, and an aromatherapy menu.

  • Balcony/Lanai
  • Approximate Square Feet: 482
  • Bedding: King

Rock Royalty - Partial-Ocean-View Room - Heaven Section - All-Inclusive

Rooms feature a partial-ocean view. Guests 18 and older are welcome in this category.

Additional amenities include a 25-minute couple's massage at the Rock Spa®, VIP check-in, Rock Royalty check-out service, petit fours upon arrival, a pillow menu, and an aromatherapy menu.

  • Balcony/Lanai
  • Approximate Square Feet: 482
  • Bedding: King

Deluxe Sky Terrace Room - Heaven Section - All-Inclusive

Rooms feature a resort view, a garden view, a pool view, or a partial-ocean view. Guests 18 and older are welcome in this category.

Additional amenities include a rooftop terrace with a hydro spa tub and lounge chairs.

  • Balcony/Lanai
  • Approximate Square Feet: 964
  • Bedding: King

Rock Suite Ocean-View Two-Bedroom - Heaven Section - All-Inclusive

Suites feature an ocean view. Guests 18 and older are welcome in this category.

Additional amenities include a living and dining area, two bathrooms, petit fours upon arrival, a pillow menu and an aromatherapy menu.

  • Balcony/Lanai
  • Approximate Square Feet: 2,583
  • Bedding: King and Two Doubles or Two Kings

Rock Suite Ocean-View Rooftop Lounge - Heaven Section - All-Inclusive

Suites feature an ocean view. Guests 18 and older are welcome in this category.

Additional amenities include two bedrooms, a living and dining area, two bathrooms, petit fours upon arrival, a pillow menu, an aromatherapy menu, and a rooftop terrace with a hydro spa tub.

  • Balcony/Lanai
  • Approximate Square Feet: 2,583
  • Bedding: King and Two Doubles

All-Inclusive

Includes:

  • Children's Club
  • Evening Entertainment
  • Gratuities and Taxes
  • Room Service
  • Unlimited Meals and Snacks
  • Unlimited Domestic Drinks
  • Unlimited Select International Drinks

Available for Purchase

  • Laundry or Dry Cleaning Services
  • Premium Cuts of Meat and Seafood
  • Spa and Beauty Services

Additional All-Inclusive Information

Complimentary wireless internet access is offered throughout the resort.
Complimentary unlimited long-distance phone calls to the continental USA and Canada. Calls must be made from the room. Excludes calls made to Hawaii, Virgin Islands and Puerto Rico. Terms are subject to change. Other restrictions may apply.
For the following, there is an additional charge for access:
WreckTangle: A timed outdoor obstacle course for both adults and children. Participants must be 36" tall. Maximum weight permitted is 250 lbs.

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Reviews

Costco Travel makes every effort to verify the accuracy of all information provided. Additional fees for amenities or services may be charged by the hotel, resort or cruise line. Amenities or services may be discontinued or revised by the provider without notice. Hotels, resorts, ships or accommodations designated as wheelchair-accessible do not necessarily meet ADA requirements. Costco Travel is not responsible for inaccuracies or provider modifications.

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